FREQUENTLY ASKED QUESTIONS (CUSTOMERS)

CAN I VIEW A PIECE IN PERSON BEFORE BUYING?
Yes, where possible we will coordinate. Please call us to arrange for a viewing of the art piece.
This is normally facilitated only for items with a value above USD 500.00

HOW DO I PAY FOR MY PURCHASE?
Payment can be made via VISA or MasterCard for online orders. We also accept cash or bank transfers if you prefer to pay in person; contact the NativeMirror Office for such transactions.

HOW WILL I RECEIVE THE ITEM PURCHASED?
Internationally - Purchases are shipped with FedEx or UPS at rates detailed during payment processing.
Locally (T&T) - Purchases are delivered to your door at the fee stated during payment processing.

NOTE: Shipping rates for paintings are subject to change. In cases of rate adjustments the client will be notified, and be allowed to cancel the order, prior to the shipment of the item.

CAN YOU CONTACT THE ARTIST AND COMMISSION A PIECE FOR ME?
Yes, we can contact the Artist/Photographer specifically in the event that you wish to Commission Work or would like further background information regarding the subject matter depicted in the artwork.

WHAT IS YOUR REFUND POLICY?
If you have purchased a NativeMirror artwork, and are unhappy with it for any reason, we will give you a full refund within fifteen (15) days of receiving the item, provided that:

• You have not previously received more than two (2) refunds from NativeMirror.
• The item has not been damaged after delivery in any form.
• Your NativeMirror purchase was not part of a free trial period; or you have breached any of the NativeMirror Terms of Service or any other agreement with NativeMirror.

Any refunds will be made to the same credit card or other payment method used to process your NativeMirror purchase.